Contact the retailer from which you purchased your Savotta product, they will get you sorted out. Quality control and customer service are important to us and we demand the same level of commitment from our retailers as we do from ourselves.
Contact our customer service: firstname.lastname@example.org Our customer service will work out a solution with you as soon as possible. To expediate the process please be as detailed as possible when describing the reasons for your return, photos of possible manufacturing defects etc. really help us when working out what has gone wrong.
The warranty information for each product can be found on our website. Please note that the warranty only covers manufacturing and material defects, not natural wear and tear or misuse.